Shipping

We must have a physical address to ship to. We do not ship to PO Boxes.

We require a signature on delivery of all Seahorses, Live Foods and Frozen Goods. We specifically request the carriers not to leave the package if no one is available.

We track all packages and for your convenience, forward tracking information to your email address.

Seahorses
In order to maintain water quality, we withhold feeding seahorses prior to shipment. They then go into a special holding tank(s) in preparation for shipment. We package as late in the day as possible to minimize the amount of time in the box. In most cases, we ship late in the afternoon and you will receive them the next morning. If you live in a rural route area, you may not receive them until late in the afternoon. Although our packaging is designed so that they may stay in the box comfortably for 48 hours, we try very hard to minimize this time.

We use FedEx Priority Overnight for all seahorse shipments. We have found them to be the fastest and most reliable.

FedEx does have the option of holding the package at their facility for pickup. We encourage this option, as you can normally pick them up earlier in the morning and it keeps them from bouncing around in their delivery vehicle. If you live on a rural route, you should give this option consideration. You may also consider having them delivered to your work place. In most cases, businesses get deliveries earlier in the day than residences.

Seahorse are shipped Monday through Thursday for next day delivery only.

Weather forecasts are checked prior to shipment and include the appropriate amount of heat or cold packs.

Live Foods and Frozen Goods
Normally we will use FedEx Standard Overnight. We may, at our discretion, use other options including other carriers.

Dry Goods
We use whichever option best fits the need based on cost, what is being shipped and where it is being shipped to. You may request a specific carrier or service, but this may result in an increase in shipping fees.